Anglicare
Building connections, communities and confidence
- User Experience Design -
Part of the Academy UX/ UI Bootcamp project, we partnered with Anglicare to understand a volunteer’s end-to-end journey into becoming a volunteer and the different touch points involved in the process.
The Challenge
Discovery
As volunteers are such an important part of the organisation, it was important to ensure processes and experiences were accurately captured.
Research consisted of 12+ interviews, ranging from Op Shop volunteers to call center operations to Anglicare managers, getting insight into the current state of the volunteering process.
Define
Data was synthesised and translated into contextual user stories to help identify the key issues. A current state journey map followed the journeys of both volunteers and store managers; allowing us as designers to put ourselves in their shoes.
Ideation
Through the various opportunities created, we narrowed it down to designing a separate volunteering website and volunteer portal. We focused on creating an inclusive product that could be used by everyone, regardless of their technological maturity level.
I created a job search process that was intuitive and simple. This was accompanied by a straight forward application information page, guiding users to the volunteering application process.
Approach
Whilst we didn’t have volunteers to test our the process, we conducted testing and iterated the design based on feedback from other students within the cohort. Our proposed solution was well received by and was met with positivity by the Anglicare team.